Privacy Policy

1. Preamble

This privacy policy informs users (hereinafter "you") about the nature, scope, and purposes of the collection and use of personal data by Moon Software Solutions (hereinafter "we", "us" or "Controller") in connection with our services, including visiting our website at https://www.moonsoftwaresolutions.comand any interaction with us in the context of sales, marketing, or events.

2. Principles of Data Processing

We process personal data in accordance with the GDPR, German Federal Data Protection Act (BDSG), and German Telemedia Act (TMG). We observe principles of data minimization and purpose limitation, collecting only data necessary for our services or legal compliance.

3. Collection and Processing of Personal Data

3.1 Categories of Processed Data

We may collect and process:

Master data: Name, address, email, phone number
Payment data: Bank details, credit card data
Usage data: IP address, browser type, access times
Communication data: Email/content of contact forms

3.2 Purposes of Data Processing

Contract execution and service provision
Website optimization and user experience
Customer communication and support
Security and fraud prevention
Legal compliance

3.3 Legal Basis

Consent: Art. 6(1)(a) GDPR
Contract fulfillment: Art. 6(1)(b) GDPR
Legitimate interests: Art. 6(1)(f) GDPR
Legal obligations: Art. 6(1)(c) GDPR

4. Data Disclosure

4.1 Recipients

Data may be disclosed to:

Processors (IT/hosting/payment services)
Business partners (with consent)
Public authorities (legal obligations)

4.2 Third Country Transfers

Transfers outside EU/EEA occur only with adequate protection measures like standard contractual clauses.

5. Cookies and Tracking

We use cookies or similar tracking technologies on our website. Please refer to our Cookie Policy for more information.

6. Artificial Intelligence

We use AI for image/video analysis. For automated decisions under Art. 22 GDPR, we provide separate information and objection options.

7. Data Security

We implement technical/organizational measures including encryption, security audits, and staff training to protect your data.

8. Your Rights

Right of access
Right to rectification
Right to erasure
Right to restriction
Right to data portability
Right to object

9. Data Protection Officer

We will appoint a DPO if legally required under Art. 37 GDPR.

10. Policy Changes

We may update this policy to reflect legal changes or processing practices. Current version always available on our website.

11. Contact

Moon Software Solutions by Jakob Greisert
Jakob Greisert
Gundelfingerweg 14
86156 Augsburg
Germany
Email: contact@moonsoftwaresolutions.com

12. Storage Duration

Data retained only as long as necessary for stated purposes or legal obligations (typically 1 year unless longer periods apply).

13. Language

This privacy policy is written in English.

14. Right to Object

You may object to data processing where legal grounds exist.

15. Exercising Rights

16. International Transfers

Third country transfers comply with GDPR requirements through safeguards like standard contractual clauses.

17. Disclaimer

While we implement strong security measures, absolute security cannot be guaranteed for internet transmissions and electronic storage.